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Our Service Standards
Our merchandise have been carefully
selected because our aim is to provide you with the best shopping
experience possible. We have set a standard for what online customer
service should be, our staff will do their best to meet or exceed this
high level of service. This includes, but is not limited to unsolicited
bulk e-mail policy and any policies specific to children and teens.
Please follow our links to find complete details of our Customer Service
policies, including: Contact Information, Shipping Information, Return
Policies, and Money-Back Satisfaction Guarantee Information.
We conduct all transactions in a secure environment, using a secure
commerce server and encryption technology.
We receive orders electronically, process them promptly, and provide
order confirmation within one business day of receipt. This includes,
but is not limited to, notifying customers of any back-ordered items
and/or substitution offers. We ship the exact product ordered at the
price displayed, unless customer approves substitution.
We deliver all merchandise in professional packaging.
All packages should arrive undamaged and neatly packed, barring any
shipping disasters.
We respond to customer service e-mails and phone calls within one
business day of receipt.
We monitor our merchants and pay close attention to member feedback. If
for some unpredictable reason we fail to satisfy you, we want to know
about it so we can take appropriate action. Let us know if your shopping
experience at Nile Commerce is less than perfect!
Total Satisfaction
If, for any reason, you are not satisfied
with your purchase, please contact us Feedback
Within 30 days of receipt of your order, you may return any item in its
original condition.
We will issue a refund, less 25% (for processing and handling fees) for
the price of any item you return that meets these conditions. We can
refund shipping costs only if the return is a result of our error.
A RAN (Return Authorization Number) must be obtained before returning
any item by sending an email to our customer services department (Feedback)
How
does we make shopping online so safe?
Nile Commerce helps to protect you from
transaction fraud by providing a secure and safe environment for credit
card purchases. When making a purchase through us, the use of a secure
browser scrambles any information that you provide to us. As a result,
in the highly unlikely event that an unauthorized person intercepts the
transmission, he/she won't be able to read or to understand any of your
personal information.
As reported in a recent Knight-Ridder News Service article (which
appeared in the Philadelphia Inquirer), "In 1997, there were no
reports of credit-card information stolen on the World Wide Web during a
transfer of information over a Secure Socket Layer (SSL) line, the kind
of line used by Netscape Navigator and Microsoft Explorer. There were no
slip-ups. None."
Protect yourself! You should also protect yourself from credit card
fraud by following this simple guideline:
NEVER give your credit card information or password to unauthorized
persons contacting you via e-mail or Instant Message. These requests are
ALWAYS fraudulent.
The only times you will be asked for your credit card number will be
during initial Nile Commerce registration or when making a purchase
online.
Privacy
All information gathered by Nile Commerce
remains private and will never be sold or shared with anyone. All
information submitted to Nile Commerce stays at Nile Commerce.
We will not rent or sell your name, address, email address, credit card
information or personal information to any third party without your
permission.
If you have purchased from our store or subscribed to one of our
newsletters, we may occasionally update you via email of special
opportunities. We may also contact you if you have entered one of our
contests. If you choose not to receive updates when you enter a contest,
it will not affect your chances of winning.
We may share non-personal, non-individual statistical or demographic
information in aggregate form with our marketing partners, advertisers
or other third-parties for research purposes. In other words, we will
not tell our marketing partners that you purchased a specific product,
but we may tell them how many customers purchased that product.
Please click here for Our
Permission Marketing Policy
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